Chattypie
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Chattypie
  • Pricing
LoginGet Started Free→

Looking for a Tidio alternative?

Chattypie is the simpler,
flat-priced way.

The AI agent and support desk small stores actually grow into, without metering every AI conversation or capping how many you can handle.

Start free→See live demo

Free forever plan · No credit card required

AI included, not metered per conversation

Tidio's Lyro AI is metered by conversation. Chattypie includes the AI agent in every paid plan with usage credits, so answering more customers doesn't trigger a per-conversation invoice.

A full support desk, not just a chat box

SLA tracking, routing, a knowledge base, and analytics are built in, so support scales past live chat as your store grows.

Every channel on one plan

Email, chat, WhatsApp, SMS, Instagram, and Facebook Messenger share one inbox, included in the plan rather than sold as separate upgrades.

Pricing, head to head

Approximate published prices, USD. Check Tidio's current pricing page for any quarterly updates.

Tidio

Free

$0

Tiny sites

  • Live chat
  • Limited chatbot
  • Basic ticketing

Starter

~$29/mo

Small businesses

  • More live-chat seats
  • Analytics basics
  • Email support

Growth

~$59/mo

Scaling stores

  • Higher limits
  • Automation triggers
  • Lyro AI billed separately

Chattypie

Free

$0

Forever, no credit card

  • Up to 2 agents
  • Live chat + shared inbox
  • Knowledge base
  • Unlimited conversations

Pro

$79/mo

Flat rate, 15 agents included

  • Everything in Free
  • AI credits scale with usage
  • Email + WhatsApp + SMS channels
  • Workflow automations
  • SLA tracking

Enterprise

Custom

For larger teams

  • Everything in Pro
  • Unlimited agents
  • Volume AI pricing
  • SSO + audit log
  • Dedicated success manager

Feature comparison

Where Chattypie wins, where Tidio wins, and where they tie. Honest read.

Feature
Tidio
Chattypie
AI agent billing
Lyro AI metered per conversation
Included, usage credits
Handled-conversation limits
Limits vary by plan
Unlimited conversations
SLA tracking and routing
Limited
Yes
Analytics and reporting
Basic
Core reports + AI analytics
Live chat widget
Yes (their core strength)
Yes
Chatbot / flow builder
Yes (visual flows)
Visual builder
Channels: email, chat, WhatsApp, SMS, social
Chat plus some channels
All in one inbox
Knowledge base / help center
Yes (Help Center)
Yes
Ecommerce integrations (Shopify, etc.)
Native Shopify app
Via REST API + webhooks
Free plan that doesn't expire
Yes (limited)
Yes (2 agents, no card)

Common questions about switching from Tidio

How does Chattypie's AI compare to Tidio's Lyro?+
Both automate replies. The difference is billing and scope: Chattypie's AI agent is trained on your own help docs, resolves common questions, summarises threads, and suggests replies to agents, and it's included in every paid plan with usage credits instead of metered per AI conversation.
I sell on Shopify — will Chattypie fit my store?+
Yes, though Tidio's native Shopify app is genuinely a strength. Chattypie connects to Shopify and the rest of your stack through a REST API and webhooks, and adds SLAs, routing, and analytics once support outgrows a chat box. If a one-click Shopify app is essential today, tell us on the demo.
Can I import my Tidio conversations and contacts?+
Contacts import from CSV, which Tidio can export. Conversation history has no automated importer yet, so that part is a hands-on migration we help with rather than a one-click job.
Is there a free plan I can start on?+
Yes. Chattypie's free plan supports two agents with unlimited conversations, live chat, and a knowledge base, with no card and no expiry. You move to a paid plan only when you want the AI agent, more channels, or SLAs.

Ready to leave Tidio?

Free forever plan to start. Migration is straightforward, and your team is live within a week.

Start free→Book a migration call
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