Customer support forE-commerce
E-commerce support is volume-heavy, channel-fragmented, and seasonally spiky. Chattypie's AI handles the repetitive questions (orders, shipping, returns) so your humans can focus on the conversations that build loyalty.
Free forever plan · No credit card required
Supporting customers
Most tickets are status checks: 'Where's my order?', 'Can I change my address?', 'How do I return this?'
The AI agent looks up order status from your store backend (Shopify, WooCommerce, custom) and answers without a human in the loop.
Customers DM you on Instagram, message on Facebook, text WhatsApp, and your team has to switch tools all day.
Every channel (chat, email, WhatsApp, Instagram, Facebook Messenger, SMS) into one shared inbox. Reply from one tab.
Q4 traffic 5x's your ticket volume and your support tool's per-seat pricing makes hiring seasonal staff expensive.
Flat-rate plans plus high-confidence AI deflection: you scale humans only for the cases the AI shouldn't handle.
Connect your store and the AI answers shipping, tracking, refund, and exchange questions with the actual order data, not generic templates.
Where your customers actually message. Multi-channel out of the box, no per-channel upcharge, no separate apps to alt-tab.
Past orders, lifetime value, return history, average review score, all surfaced for the agent before they read the message.
AI agent absorbs spikes with no headcount add. When volume drops in January, your bill doesn't change either.
Get your AI-powered support system up and running in minutes
Shopify, WooCommerce, or anything with an orders API. The AI agent gets read-access to order status.
Chat widget, WhatsApp Business, Instagram and Facebook Messenger, email, SMS. Switch each on with a few clicks.
Order lookups, return policy questions, and sizing comparisons are answered automatically. Your team owns relationship-building conversations.
Live in an afternoon. Two agents free, forever. Upgrade only when you outgrow it.