Trained on what you already wrote
Point it at your help centre, sitemap, PDFs or past resolved conversations. It re-indexes when the source changes, so answers don't drift from your docs.
FeatureAI Agent
Your docs already answer most of the tickets.
Chattypie's agent reads your help centre, past conversations and product data, then handles the repeat questions end to end. It hands the rest to your team with the context already gathered.
Free plan foreverNo credit card requiredLive in under 5 minutes
It does the work, not just the talking.
An agent that can only paraphrase your FAQ deflects nothing. Chattypie's agent looks things up, takes actions, and knows the point at which it should stop.
Actions, not just answers
Look up an order, check a subscription, trigger a refund, call your own API. The agent runs the step and reports what happened in the thread.
Guardrails you set
Scope what it may discuss, what it must never promise, and the confidence floor below which it stops answering and fetches a person instead.
Handoff with the context attached
When it escalates, your teammate opens a thread that already has the summary, the account, and what the agent tried. No re-reading from the top.
Drafts for the humans too
On the tickets it doesn't own, the agent still drafts, rewrites, shortens and translates. Your team edits and sends.
Honest reporting
Resolution and escalation rates over any date range, so you can see how much the agent actually closes rather than how many conversations it touched.
Training
Add a source. It's answering in minutes.
There is no prompt engineering step and no rebuild of your content. Give it the URLs and files you already maintain, and it indexes them.
- Help centre, sitemap, PDFs, plain text, past conversations
- Re-crawls on a schedule so answers track your docs
- Answers come from your sources, not the open web
- Correct an answer once and it holds for the next customer
Reporting
See what it resolved and what it missed.
The useful number is not how many conversations the agent touched. It is how many it closed on its own, and how often it handed over instead.
- Resolution and deflection rates over time
- Escalation rate, so you can see how often it hands over
- Thumbs up and down from real customers
- Token usage, so the running cost is never a surprise
Three steps to a working agent.
The whole thing is a single afternoon, and the free plan doesn't expire while you evaluate it.
Point it at your content
Paste your help centre URL or sitemap and let it crawl. Add files and past conversations if you have them.
SitemapPDFPast tickets
Set the guardrails
Choose the tone, the topics it owns, the things it must never say, and when it should fetch a human.
ScopeToneConfidence floor
Put it on your channels
One agent across web chat, email and WhatsApp. Same knowledge, same guardrails, one inbox behind it.
Web chatEmailWhatsApp
5 minFrom signup to a live agent
$3Per extra agent, once the plan's seats are used
$0Free plan, no card, no expiry
5Channels in one inbox
What teams ask before switching.
What happens when it doesn't know the answer?
It says so and escalates rather than guessing. You set the confidence floor, and every escalation arrives with a summary of what the customer asked and what the agent already tried.
Will it invent things that aren't in our docs?
Answers are grounded in the sources you give it rather than the open web. You can scope it to refuse anything outside those sources, and review the ones it got wrong in the conversation log.
Can it do more than answer questions?
Yes. It can look up an order, check a subscription, or call your own API and report the result in the thread. You choose which actions it may take and which need a human to approve.
How is this priced?
Each plan includes a number of agents, from 2 on the free plan to 50 on Business, and extra agents are $3 per agent per month. There is a free plan with no card required and no expiry.
Can we host it ourselves?
No. Chattypie is hosted by us, which keeps the agent, the crawler and the model routing on infrastructure we can keep patched.
Point it at your docs and
see what it deflects.
Free plan, no credit card, and a live agent before your coffee goes cold.