Customer support forSaaS
B2B SaaS support is feature-launch driven, integration-heavy, and account-owned. Chattypie's AI agent answers from your docs and changelog, your team handles the rest, and account-context follows every conversation.
Free forever plan · No credit card required
Supporting customers
Every release ships new questions you've already answered ten times.
The AI agent re-trains automatically as you publish docs and changelog entries. Common questions deflect from day one.
Tier 1 spends half its day asking engineering for context that already exists.
AI summaries surface the customer's plan, integration footprint, and recent activity directly in the conversation panel.
Per-seat pricing on the support tool taxes you for adding the engineers who actually do escalations.
Flat-rate plans on Chattypie. Add the entire engineering team to the support inbox without a billing surprise.
Re-indexes automatically when your help center updates. Answers integration questions, edge cases, and version-specific behaviour with confidence scoring.
Customers reach out wherever they're already working. Your team replies once and the response posts back to the original channel.
Plan, MRR, signup date, current usage, recent feature flags. All in the side panel without manual lookup. Webhook into your own data sources for anything custom.
Routing rules tag and assign technical questions to the right team. Engineers reply from email or Slack; the customer never sees the handoff.
Get your AI-powered support system up and running in minutes
Point the AI agent at your help center, changelog, and API reference. It indexes everything in minutes.
Embed the chat widget on your app, plug in the Slack integration, connect your support email. Same conversation, every surface.
It auto-resolves what it's confident on, suggests responses for the rest, and escalates the genuinely complex stuff to a human.
Live in an afternoon. Two agents free, forever. Upgrade only when you outgrow it.