Overview worth opening daily
Conversation volume, first response time and resolution time, over whatever date range you ask for.
FeatureAnalytics
Numbers that tell you what to change on Monday.
Resolution rates, first response and resolution times, per-agent workload, CSAT and SLA breaches, over any date range and exportable to CSV. Reporting built for deciding something, not for filling a slide.
Reporting from day oneNo credit card requiredLive in under 5 minutes
Reporting that points at a decision.
Volume charts are easy and mostly useless. What changes how you staff is knowing how fast you actually answer, how that load is split across the team, and which promises you are missing.
Where conversations come from
See how volume splits across your channels — live chat, email, WhatsApp and the rest — over any date range, so you can staff the ones that carry the load.
Per-agent workload
Who is carrying the queue, who is holding conversations open, and where work is piling up before anyone has to say so.
SLA performance
How many conversations met each policy and how many breached it, over the period you are looking at.
AI resolution and deflection
What the agent closed on its own, how often it escalated, and what it cost in tokens, reported separately from your team's numbers.
CSAT and CX score
Satisfaction from real post-conversation surveys, plus a per-conversation CX score so a bad experience is findable, not just averaged away.
Export the raw rows
Every view exports to CSV, so the numbers can go into your own warehouse or a board deck without being retyped.
Trends
See the problem while it is still small.
The same question arriving fifty times is a product problem wearing a support costume. Topics cluster on their own, so a spike shows up as a spike rather than as a busy week.
- Topics grouped automatically, no manual tagging required
- Conversation volume and how it moves over time
- Any date range, from a single day to a full year
- Every view exports to CSV
Who is carrying it
See how the work is actually split.
A team average hides the person answering twice their share, and the one quietly stuck. Per-agent reporting shows the distribution rather than the mean.
- Conversations handled per teammate over the period
- Where the queue is concentrating before anyone says so
- SLA policies met and breached, with the counts
- CSAT ratings and their spread, not just the average
Three steps to numbers you trust.
Reporting starts the moment conversations do. There is nothing to instrument.
Answer a few conversations
Volume, response times and workload populate from the queue itself. No tracking plan and no events to define.
AutomaticNo setup
Turn on surveys and SLAs
A post-conversation CSAT survey and a first-response target are what turn a volume chart into a performance one.
CSATSLA policies
Decide what to change
Read the topics and the agent's escalation rate as a backlog: what to document, what to automate, and where to staff.
TopicsExports
CSVExport on every view
$3Per extra agent, once the plan's seats are used
$0Free plan, no card, no expiry
5 minFrom signup to your first numbers
What teams ask about reporting.
Do we have to set anything up to get reporting?
No. Volume, response and resolution times and per-agent workload come from the conversations themselves. CSAT needs a survey turned on, and SLA reporting needs a policy defined, because both measure something you have to choose first.
Can we get the data out?
Yes. Every view exports to CSV, and the REST API exposes the same figures if you would rather pull them into your own warehouse on a schedule.
Can we see how the AI agent is performing separately?
Yes. The agent's resolution and escalation rates are reported separately from your team's numbers, along with its token usage, so you can see what it is closing and what it costs.
How far back does the history go?
Reporting covers your full conversation history on the workspace, and every view takes a start and end date, so you can look at yesterday or at the whole year.
Can we host it ourselves?
No. Chattypie is hosted by us.
Find out what your queue
has been trying to tell you.
Free plan, no credit card, and your first numbers within a day of going live.