Managing Your Subscription and Billing

This guide covers ChattyPie's plans, how to manage your subscription through Stripe, and how to handle invoices, upgrades, and downgrades.

Available Plans

Plan	Price	Included
Free	$0/mo	2 agents, 100 conversations/month, basic widget
Pro	$29/mo per agent	Unlimited conversations, AI features, SLA, knowledge base
Enterprise	Custom pricing	Custom roles, SSO, dedicated support, SLA guarantees

Managing Your Subscription

Your subscription is managed through Stripe. Go to Settings > Billing:

• Current plan — See which plan you're on and how many agent seats you have
• Manage subscription — Opens the Stripe customer portal where you can update your payment method, download invoices, or cancel
• Add/remove seats — Adjust the number of agent seats as your team grows or shrinks

Invoices

Invoices are generated monthly and available in two places:

1. Settings > Billing > Invoice History in the ChattyPie dashboard
2. Stripe customer portal (accessible via "Manage subscription")

Each invoice shows:

Invoice #INV-2026-0042
Date: March 1, 2026
Plan: Pro (3 agents × $29.00)
─────────────────────────────
Subtotal: $87.00
Tax (if applicable): $0.00
Total: $87.00
Status: Paid

Upgrading

To upgrade from Free to Pro:

1. Go to Settings > Billing > Plans
2. Click Upgrade to Pro
3. Enter your payment details (if not already on file)
4. Confirm the number of agent seats
5. Click Subscribe

You'll be charged a prorated amount for the remainder of the current billing cycle.

Downgrading

To downgrade from Pro to Free:

1. Go to Settings > Billing > Plans
2. Click Downgrade to Free
3. Review the feature comparison — some features will be disabled
4. Confirm the downgrade

Your Pro features remain active until the end of the current billing period. After that, your workspace reverts to Free plan limits.

Before downgrading, make sure to:

• Export any data that depends on Pro features
• Remove extra agent seats (Free plan supports up to 2 agents)
• Archive or disable SLA policies and AI features

Enterprise Plans

For Enterprise pricing, contact our sales team. Enterprise plans include:

• Custom roles and permissions
• SSO (SAML 2.0)
• Dedicated account manager
• 99.9% uptime SLA
• Priority support