# Chattypie > Chattypie is an AI customer engagement and ticketing platform: live chat, shared team inbox, email and WhatsApp channels, a knowledge base, automations, and an AI agent that answers from your help content. Flat pricing with a free plan that does not expire; the AI agent is included in paid plans with usage credits rather than per-resolution fees. ## Product - [Live chat widget](https://www.chattypie.com/features/live-chat): embeddable chat for any website, installed with a copy-paste snippet - [Shared inbox](https://www.chattypie.com/features/shared-inbox): one inbox for chat, email, and WhatsApp with assignment, routing, and SLA policies - [AI agent](https://www.chattypie.com/features/ai-agent): answers from your published help content and hands off to humans when unsure - [Knowledge base](https://www.chattypie.com/features/knowledge-base): a public help center with per-article analytics - [Automations](https://www.chattypie.com/features/automations): rules that route, tag, and respond to conversations - [Analytics](https://www.chattypie.com/features/analytics): resolution rates, response times, workload, CSAT and SLA breaches by channel and topic - [Pricing](https://www.chattypie.com/pricing): free plan plus a flat $79/month plan covering five agents ## Comparisons - [Chattypie vs Intercom](https://www.chattypie.com/vs/intercom): flat pricing against per-seat plus per-resolution AI fees - [Chattypie vs Help Scout](https://www.chattypie.com/vs/help-scout): multichannel and included AI against an email-first inbox - [Chattypie vs Zendesk](https://www.chattypie.com/vs/zendesk): minutes-to-value against enterprise ticketing depth ## Blog - [How to reduce support ticket volume without hiding from customers](https://www.chattypie.com/blog/reduce-support-ticket-volume): Root-cause tagging, pre-existing answers, status visibility, page fixes and the product loop: prevention that compounds. - [10 live chat best practices that separate helpful from annoying](https://www.chattypie.com/blog/live-chat-best-practices): Speed as the product, honest hours, human writing, restrained placement, context carrying, and the weekly loop that shrinks volume. - [Proactive customer support without becoming a popup](https://www.chattypie.com/blog/proactive-customer-support): Pre-existing answers, contextual nudges, heads-ups before surprises, and behavior triggers, with the restraint rules that keep trust. - [Customer support SLAs: sane targets and the machinery that keeps them](https://www.chattypie.com/blog/customer-support-sla-guide): What to promise, numbers that survive bad weeks, internal SLAs as discipline, and the mistakes that turn SLAs against you. - [Customer support vs customer service: where the difference matters](https://www.chattypie.com/blog/customer-support-vs-customer-service): Support is reactive, service is pervasive, success is proactive. Where the vocabulary matters, where it is noise, and what beats both. - [How to add live chat to WordPress (three ways, ranked)](https://www.chattypie.com/blog/wordpress-live-chat): Child theme, snippets plugin, or theme editor: the trade-offs, the speed question answered honestly, and WooCommerce notes. - [How to handle angry customers: a sequence, not a script](https://www.chattypie.com/blog/how-to-handle-angry-customers): Fast acknowledgement, accurate mirroring, specific apology, timestamped plan, kept promise. Plus the boundary where de-escalation ends. - [10 customer service email templates worth stealing](https://www.chattypie.com/blog/customer-service-email-templates): Apologies that do not grovel, honest refund declines, outage follow-ups and graceful goodbyes, built to be edited, not pasted. - [7 best Help Scout alternatives (and when to stay put)](https://www.chattypie.com/blog/best-help-scout-alternatives): For teams that need channels beyond email, AI included, or friendlier pricing, compared by fit, with our own bias disclosed. - [How to reduce first response time without hiring](https://www.chattypie.com/blog/reduce-first-response-time): Ownership rules, holding replies, self-service for repeat questions, and SLA machinery: the fixes in order of effort-to-impact. - [How to add live chat to a Shopify store (and make it useful)](https://www.chattypie.com/blog/shopify-live-chat): The theme.liquid install, the five questions every store gets, and what to automate first. About five minutes of actual work. - [CSAT vs NPS: which to use, and when each one lies](https://www.chattypie.com/blog/csat-vs-nps): CSAT judges the conversation, NPS judges the relationship. Mixing them up is how good teams get graded on the weather. - [15 canned response templates that do not sound canned](https://www.chattypie.com/blog/canned-response-templates): Copy-ready templates for refunds, bugs, outages, feature requests and closings, plus the three editing rules that keep them human. - [The customer service metrics that matter (and how they get gamed)](https://www.chattypie.com/blog/customer-service-metrics): First response time, resolution time, CSAT, reopen rate, self-service rate: what good looks like and how each number lies. - [How to set up WhatsApp Business API for customer support](https://www.chattypie.com/blog/how-to-set-up-whatsapp-business-api-support): The honest path through Meta setup: Cloud API vs the apps, permanent tokens, webhooks, the 24-hour rule, and the four fields that connect it to your inbox. - [How to write help center articles people actually find](https://www.chattypie.com/blog/how-to-write-knowledge-base-articles): Title with the customer’s words, answer in two sentences, one task per article: the craft rules that make a knowledge base earn its keep. - [AI customer support: an honest guide to what works](https://www.chattypie.com/blog/ai-customer-support-guide): What AI agents genuinely do well, where they fail, the docs that decide answer quality, and the rules of respectful deployment. - [Shared inbox vs help desk vs ticketing: what your team actually needs](https://www.chattypie.com/blog/shared-inbox-vs-help-desk): Three tool categories untangled by how the work flows, with symptom-based guidance instead of feature checklists. - [7 best Zendesk alternatives (compared by who they actually fit)](https://www.chattypie.com/blog/best-zendesk-alternatives): Conversation-first, budget, and e-commerce options compared by who they actually fit, with the disclosure that one of them is ours. - [7 best Intercom alternatives in 2026 (an honest comparison)](https://www.chattypie.com/blog/best-intercom-alternatives): Flat-priced, free, and enterprise options compared by who they actually fit, with the disclosure that one of them is ours. - [Live chat vs chatbots vs AI agents: what each is actually for](https://www.chattypie.com/blog/live-chat-vs-chatbot): Humans win judgment, scripts win intake, AI wins the documented tier. The honest comparison and the stack that combines them. - [Customer support for small businesses: the one-afternoon setup](https://www.chattypie.com/blog/customer-support-small-business): Professional-grade support without hiring: one inbox, honest hours, ten articles, templates, and AI for the documented tier. - [How to add live chat to your website (any stack, ~5 minutes)](https://www.chattypie.com/blog/how-to-add-live-chat-to-your-website): Copy-paste guides for plain HTML, React/Next.js, WordPress, and Shopify, plus the verification checklist most teams skip. ## Help - [Help center](https://www.chattypie.com/help/seed-chattypie): product documentation and setup guides - [Contact](https://www.chattypie.com/contact): reach the team